AUDITORY FATIGUE AMONG CALL DISPATCHERS WORKING WITH HEADSETS (Record no. 2904)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 02162nam a22001697a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180629155544.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 180629b ||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | National Acoustics Laboratories |
| 245 ## - TITLE STATEMENT | |
| Title | AUDITORY FATIGUE AMONG CALL DISPATCHERS WORKING WITH HEADSETS |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc | To determine whether call center dispatchers wearing headsets are subject to auditory fatigue at the end of<br/>a work shift. Material and Methods: Data was gathered at times when call centers were busiest. All call operators wore<br/>a headset for up to 12 h. Acoustic environment and noise exposure under the headset were continuously recorded during<br/>the entire work shift. Variations in auditory parameters were assessed using pure-tone air-conduction audiometry and an<br/>objective test based on distortion product otoacoustic emissions – contralateral suppression of distortion product otoacoustic<br/>emission (DPOAE) amplitudes (EchoScan test). Thirty-nine operators and 16 controls, all volunteers, were selected<br/>from 3 call centers (sales, assistance, and emergency) where all cognitive tasks were accomplished by phone and on computers.<br/>Results: No acoustic shock was detected during the investigation. The highest normalized noise exposure (daily noise<br/>exposure level – LEX,8 h) measured was 75.5 dBA. No significant variation in auditory performances was detected with either<br/>pure-tone air-conduction audiometry or the EchoScan test. Nevertheless, dispatchers expressed a feeling of tiredness.<br/>Conclusions: For an equivalent diffuse field noise exposure, the use of a headset does not seem to worsen auditory fatigue<br/>for call center operators. The dispatcher’s fatigue was probably due to the duration of the work shift or to the tasks they<br/>performed rather than to the noise exposure under a headset. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Risk assessment, Noise, Auditory fatigue, Headset, Call center, EchoScan |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | THOMAS VENET |
| 773 0# - HOST ITEM ENTRY | |
| Relationship information | 2018;31(2):217 – 226 |
| Title | Int J Occup Med Environ Health |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://dspace.nal.gov.au/xmlui/bitstream/handle/123456789/925/Auditory%20fatigue%20among.pdf?sequence=1&isAllowed=y">https://dspace.nal.gov.au/xmlui/bitstream/handle/123456789/925/Auditory%20fatigue%20among.pdf?sequence=1&isAllowed=y</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Universal Decimal Classification |
| Koha item type | Journal article |
No items available.