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What Is Important for Hearing Aid Satisfaction? Application of the Expectancy-Disconfirmation Model

Contributor(s): Carly MeyerMaterial type: ArticleArticleSubject(s): Hearing aid | satisfaction | expectations | disconfirmationOnline resources: Click here to access online In: J Am Acad Audiol 25:644–655 (2014)Abstract: Background: Between 68.1–89.5% of clients report that they are satisfied with their hearing aids. Two variables that are thought to contribute to dissatisfaction with hearing aids are product performance, and a mismatch between performance and client prefitting expectations about hearing-aid performance (i.e., disconfirmation). A focus on variables related to satisfaction is relevant to improving hearing rehabilitation services.
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Background: Between 68.1–89.5% of clients report that they are satisfied with their hearing aids. Two
variables that are thought to contribute to dissatisfaction with hearing aids are product performance, and
a mismatch between performance and client prefitting expectations about hearing-aid performance (i.e.,
disconfirmation). A focus on variables related to satisfaction is relevant to improving hearing rehabilitation
services.

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